About

My name is Muna Must(afa) and I am a record breaking salesperson (since 2003)-turned sales trainer.  What’s my story?  I found a regular old J. O. B. in college, which happened to be telesales and turned out I was pretty good at it.  In fact, an average sales day was 2-3 sales, but my average was usually 5.  On top of that, I worked part time and could not understand why I always had to request time off.  I remember telling my manager at the time, “I don’t live to work, I work to live and I produce more sales than anybody else here, so why do I have to keep asking for time off?”  The concept of working a set number of hours never registered with me (and still doesn’t).  Fast forward, due to my noticeable difference in sales achievements, I was asked to train the rest of the 30+ telesales team on how I was closing more sales than everyone else.  This, alone, began my journey into discovering the psychology behind the techniques that I was using.

You see, before that, I was just doing it without realizing how.  But after being asked to train the team, I was forced to understand why it was working.

Now, the psychology behind the techniques are one of the biggest differentiators in my sales training versus any other sales trainer in the market.  That, coupled with the fact that I will always show you the fastest way to close the sale and the best methods to shorten your sales cycle, regardless of what business you are in.

With my training, coaching, resources and courses, you will not learn theory or a lot of acronyms that will make your brain hurt.  However, you will learn skills like:

• Increasing Get-Through Ratio (Phone, Email, In-person)
• How to Schedule More Appointments
• Telesales Techniques that Set You Apart
• How to Create Killer First Impressions
• Superior Questioning Techniques
• Mirror & Matching Methods
• Body Language Essentials
• Follow Up Secrets (That Your Competition Isn’t Doing)
• How to Actually Get Quality Referrals
• Much Much More